Team Lead – DBS Careers in Chennai

Job Description:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Responsibilities:

• Play a key role in designing of customer journeys and ensure robust testing of the product / operational features required
• Own the outsourcing of any operational activities and ensure robust control framework in consultation with regional team
• Ensure a robust change delivery process for outsourced activities to ensure ongoing adherence to Core Operational Risk Standards and Controls
• Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted in the Credit Card Operations
• Ensure compliance to all internal and external regulations, including VISA / MASTER CARD partners.  Implement Visa/MasterCard compliance Changes from time to time without impact on customer experience.
• Ensure efficient charge back / reconciliation process to settle the transaction disputes as per Guidelines laid out by Visa/Mastercard
• Partner with all stakeholders and liaise with vendors to identify the bottlenecks and ensure seamless processing
• System enhancement and Tech support to be completed as per product design and requirements
• Ensure the BCP plan is drawn up for the Credit Card Operations, including the outsourced activities, and successfully tested to comply with the Bank’s requirements
• Ensure the Control Self Assessments are undertaken periodically, and gaps identified are addressed on an ongoing basis
• Ensure a robust governance structure & MI reports, including any regulatory reporting requirements, are created and implemented / automated to minimise the operational risks
• Identify and ensure the control automation on an ongoing basis to build sustainable and reliable governance structure

Job Requirements:

• Thinks strategically and builds excellent rapport with people
• Decisive, Analytical & Problem-Solving skills
• Able to identify the risks in operating environment and quickly respond with suitable mitigants
• Good Team Management
• Excellent communication skills
• Technical Competencies
• Understanding of the workflow, Imaging and other automation solutions
• Good understanding of Card Origination & Management systems (example: Vision Plus, WHIRL, etc)
• MS-Office Tools (Essential), MS-Visio (Desirable) / Data Analytics (Value Add)

Qualification & Experience:

• Graduate /Post-Graduate / Equalling qualification (preferably) from any recognised university / Institution (Example: MBA / PGDBA – 2 years full time program
• Overall 15+ years of experience in the Financial Services Industry
• Minimum 7 years of experience across units in Credit Card Operation

Job Details:

Company: DBS Bank

Vacancy Type: Full Time

Job Functions: Other

Job Location: Chennai, Tamil Nadu, IN

Application Deadline: N/A

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