Thursday , April 15 2021

Customer Relation – Real Estate Development Leader

Website Ikea

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibilities:

  • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
  • My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
  • I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
  • I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
  • I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
  • I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
  • I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed.

Job Requirement:

  • Experience of customer focus and customer service
  • Experience of working in a high volume and fast-paced retail environment
  • Good at quickly building rapport with people from different (cultural) backgrounds
  • Experience in other areas of the IKEA store
  • Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers)
  • Ability to prioritise and organise own work to make efficient use of time available
  • Ability to use and take personal initiatives and to make considered decisions
  • Ability to handle several tasks at the same time
  • Ability to work alone but also as a team player
  • Ability to work in a multi-tasking environment

Job Details:

Company: Ikea

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Navi Mumbai, Maharashtra, IN

Application Deadline: N/A

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