Thursday , April 15 2021

Production Specialist – Wipro Careers in New Delhi

Website Wipro

Job Description:

  • Support and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server),
  • Knowledge on SIP technology (Session manager/ SBC) & Intuity Audix/ Modular messaging / IVR / VOIP Setup
  • Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
  • Responsible for tracking of Inventory for all Voice related equipment’s. Internal & External customer communication & coordination.
  • Responsible Troubleshoot alarms and errors.
  • Participation in Client Technical troubleshooting calls.
  • Responsible Backup of Various Voice devices like CMS, ACD, Intuty Audix & recording servers.
  • Responsible for Customization/programming of Hunt groups, VDNs, Vectors ASAI links and other configurable components.
  • Call flow and documentation
  • Responsible for analyzing usage (License, Link, PN) and providing appropriate recommendation to management.
  • Responsible for Coordination with various Internal teams and External Vendors to meet business Uptime..
  • Flexibility to work in 24X7 environments.
  • Responsible for monitoring& troubleshooting of ASAI links linked to adjuncts CTI/PG Servers /T Servers / ICM Integration / ECHI /IEX . etc.
  • Achieving Customer SOW uptime commitment.
  • Patch management, Process compliance as per ITIL framework
  • Monitoring & Troubleshooting Knowledge on Avaya PBX/ Verint or Nice Recording solution
  • Knowledge on CMS (Reporting server), CDR (Call Billing server), Modular Messaging

Job Details:

Company: Wipro

Vacancy Type: Full Time

Job Functions: Human Resources

Job Location: New Delhi, Delhi, IN

Application Deadline: N/A

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