Job Description: Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Provides excellent service to guests and internal customers in other departments as appropriate. Maintains …

Job Description: The person will lead the contractual sales business for country focusing on large opportunities of DaaS and Facility/infrastructure management deals. Contractual business is key focus area for the company and this person will lead from the front in …

Job Description: The person will lead the contractual sales business for country focusing on large opportunities of DaaS and Facility/infrastructure management deals. Contractual business is key focus area for the company and this person will lead from the front in …

Job Description: Take ownership and be responsible to deliver and achieve the targeted financial results and service Carry out forecast on order bookings and maintain cost analysis of the Contracts/ projects. Have financial control responsibility according to previously agreed budgets …

Job Description: The purpose of this position is to lead the local service organization to deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in …

Job Description: Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and …

Job Description: Customer Focus Capability building  Drive Reward & Recognition program aligned to the Smile Program Guidelines  Ensure CX as a critical discussion point in all the meetings and Staff get together, events  Calendarize & Facilitate training programs, Events and …

Job Description: Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and …

Job Description: Customer Focus Capability building Drive Reward & Recognition program aligned to the Smile Program Guidelines Ensure CX as a critical discussion point in all the meetings and Staff get together, events Calendarize & Facilitate training programs, Events and …

Job Description: Analyzing, Interpreting & prioritizing customer Insights, Driving Process Improvements 1) Publish Regional Dashboards on critical CX parameters Identifying Best Performing & Low Performing branches , Deep dive to understand the people process Infra technology issues impacting CX , …